FREQUENTLY ASKED QUESTIONS
Serviced by a team of specialists present to help you with any doubts you might have. From pre- to post-purchase, The Inches Club community is here to support, uplift and educate.
ALL ABOUT OUR HAIR
What is RAW hair?
Definition
Our definition of raw hair is unprocessed hair. As long as the hair remains untreated, our definition of raw hair does not necessarily mean it stems from a singular donor. It is however true that the highest quality hair will be of one donor. Considering this is of the highest quality and specific to certain products, we will clearly indicate whether our hair is ‘raw one donor’ hair or not.
Characteristics
Raw hair is exactly as its name implies; raw, unprocessed, 100% human hair. In this case, unprocessed means that it has not been treated chemically, heated, or steamed. As long as the hair is not processed in any way, raw hair can also mean multiple donors.
In terms of purity and naturalness, raw hair is unsurpassed. There is no comparison to raw hair for quality and durability.
It is important to note that, THE INCHES CLUB raw hair manufactures source the hair directly from donors and then process it through a stringent sanitising process.
Raw hair usually comes in two styles: straight and natural wavy. Compared to virgin hair, raw hair is usually less silky and slightly coarser. Since it's not processed with chemicals. It is also possible to find raw hair in curly patterns, such as our Indian curly collection
Read more about RAW vs VIRGIN hair in our blog
What is the difference between Natural straight & Bone straight?
Bone straight and straight hair are quite similar on the hair extension product side, except for the main difference in textures which creates a different appearance for bone straight. Unlike completely natural straight hair, the smooth straightness of this product is mainly due to the treatment and processing which results in a particularly long lasting straightness. Bone straight hair has been heat processed and is therefore very suitable for humid climates as the hair will not frizz due to humidity. The hair has a silky, soft, and shiny texture. Curly patterns will have a lower longevity rate, due to the aforementioned reasons, but for that perfect straight look, this hair is for you. It is recommended to straighten the hair with your straightener after washing to ensure its original bone straight texture.
Can the hair be dyed?
Yes, if it's RAW hair. Our hair comes in natural shades from light brown to dark black and can be dyed to any colour of your liking.
Does the hair shed or tangle?
Hair loss from our bundles is extremely rare. As the hair is sewn into the track of the bundle, losing the occasional hair is normal as it is attached. Please note that cutting bundles might result in an increase of hair loss.
Our bundles are tangle-free when properly cared for. Refer to our instructions about how to care for your bundles.
How can I install the hair extensions?
Please read more about the different types of hair extensions and installation methods here in our blog
DELIVERY & RETURN
When will my order be shipped?
In stock items will be shipped in 1-2 working days. Pre-orders & custom orders can take up to 2 weeks to ship out. Please inform our Shipping & delivery for more information.
Can I cancel my order?
If we didn’t send out your order yet it’s possible to cancel your order. Please let us know as soon as possible: info@theinchesclub.com. When a custom or pre-order is placed it's not possible to cancel your order.
Can I adjust my order?
You can send an e-mail to info@theinchesclub.com. If we didn't process your order yet, it might be possible to adjust your order.
Can I return my order?
Please inform our return policy
Can I return my custom order?
No, you can’t return a custom order. This order is especially made for you so unfortunately it will be a final sale item. Please inform our return policy for more information.
Can I return a pre-order?
No, you can’t return a pre-order. This order is especially made for you so unfortunately it will be a final sale item. Please inform our return policy for more information.
What are your shipping rates?
Please inform our Shipping & Delivery for more information about our shipping rates.
Do you ship internationally?
Yes, we do! Please inform our Shipping & Delivery for more information about our shipping options.
When will I receive a tracking number?
All of our orders are tracked – you will receive conformation of your tracking details once your order had been packed and is ready to be shipped. Please inform our Shipping & Delivery for more information about receiving your tracking number.
