Outside Europe, UK, Pre-orders and Custom orders are final sale.
In stock orders within Europe, UK:
We hope you are happy with your purchase, however if you wish to return your order for any reason, you have 14 days from the date you received your order to follow the below steps.
Please note we can only accept your return if your items are in their unworn, unbrushed and immaculate condition with the zip tie attached to the product, the pouch, box and their original state from the country that the order was delivered to.
If the initial import duties and taxes of your order are covered by us at point of purchase, they will be deducted from your refund in case of a return.
Hair that has been worn by the client cannot be returned or exchanged due to hygienic reasons.
Please email us at firstname.lastname@example.org with your wish to exchange or return your item and provide us with your name, home address, order number and phone number.
We will respond to your return request within 48 hours and provide you with our return address to post your item to.
When packing your return to send back to us, please ensure the products along with original packaging are in a sturdy box and follow the packing instructions below:
We do not cover the cost of any return shipments and it is your responsibility to return the products to us safely. We recommend that you insure the return shipment and use a secure, trackable shipping method, that provides you with proof of sending as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them back.
Once we have received the order back (within 14 days from date of delivery), it will be carefully inspected. Please note we have the right to refuse your return if the hair has not been returned in its original condition, if part of the packaging is missing (box and pouch) or if the products show any signs of wear.
Once your return has passed our quality checks, we will refund you the price you paid for your order, less any duties and taxes covered by us when your order was sent to you. The same method you used to make payment within 30 days will be used. We will not be liable for any fee charged by your bank or financial institution on this refund and we will not refund the shipping costs.